Grievance submission processes and advice

Advocacy

Before submitting a grievance you are strongly encouraged to contact an independent student advocate for advice and guidance.

The grievance procedure can be complex and a student advocate will be able to confidentially discuss your situation, advise you on the likelihood of the success of any application, and can help you prepare the application itself.

What you need for your grievance application

If you submit a grievance, you will need to provide:

  • Your name, email address and contact number
  • Your student number (or indicate if you are a prospective or former student)
  • An indication of whether or not you have received independent advice
  • The category of service that you are submitting a grievance against
  • The service point, or individual that you are submitting a grievance about

You will also be asked to supply the following detail. You will be given the option of uploading your responses in a document, or entering your responses into corresponding form fields.

  • The history of the grievance and your attempts to resolve it
  • The outcome you are seeking
  • The reason for the desired outcome

What happens after submission?

You may withdraw the grievance at any time during the grievance resolutions process by emailing complaints-grievances@unimelb.edu.au and asking for the grievance to be withdrawn. Once a grievance has been withdrawn it cannot be 're-activated', however, it may be re-submitted as a new grievance.

  1. An automated email confirming receipt of your grievance application has been sent to your nominated email address.
  2. Within 5 working days from the date of submission you will be contacted via email and advised of the course of action that has been determined.
  3. The grievance will be referred by the University to a responsible officer who will determine the most appropriate way to proceed. The responsible officer will review the grievance and attempt to resolve the problem
  4. Within 15 working days from the date of submission the responsible officer will notify you in writing of the outcome of the first stage of the grievance process. They will indicate the manner of resolution or, where resolution could not be achieved, the reasons why resolution could not be achieved. If the responsible officer considers the grievance is frivolous, or if no grounds or evidence have been adduced to support it, the responsible officer will inform you.

Privacy

The University collects and uses the information provided for the purposes of addressing students’ complaints and grievances. See the University’s privacy statement. The process also provides valuable information about student satisfaction to the Academic Registrar in relation to University facilities, teaching, student administration and support services.

Begin the application

If you have read the information on this page and you are ready to submit your grievance application, please select the link below.


Submit grievance
Grievance

A grievance is a matter to be investigated according to formal grievance processes. This includes complaints which are not able to be resolved through informal processes or mediation, and matters relating to allegations of misconduct where disciplinary action against a student or staff member may be an outcome of the investigation.

The submission of a grievance will result in the appointment of an investigator to examine the matter, according to the process established by the University Student Complaints and Grievances Policy.


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